https://helpforum.sky.com/t5/Sky-Mobile/Sim-card-activation/m-p/5394420#M310868 Hi I have taken ouyan additional phone contract and when trying to add the SIM card it says that I am not the account holder. Thu, 15 Oct 2026 19:52:29 GMT Greenandwhite334 2026-10-15T19:52:29Z https://helpforum.sky.com/t5/Sky-Mobile/Sim-card-activation/m-p/5394420#M310868 Hi I have taken ouyan additional phone contract and when trying to add the SIM card it says that I am not the account holder. Thu, 15 Oct 2026 19:52:29 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim-card-activation/m-p/5394420#M310868 Greenandwhite334 2026-10-15T19:52:29Z https://helpforum.sky.com/t5/Sky-Mobile/Sim-card-activation/m-p/5394444#M310874 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3118212">@Greenandwhite334</a>&nbsp;</P> <P>Have you managed to order the phone or are you unable to do this as well as ordering the sim ?</P> Thu, 15 Oct 2026 20:37:39 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim-card-activation/m-p/5394444#M310874 caesarome 2026-10-15T20:37:39Z https://helpforum.sky.com/t5/Sky-Mobile/Sim-card-activation/m-p/5394445#M310875 <P>I have ordered the phone and SIM card but when I try to activate the SIM card this is what it says&nbsp;</P> Thu, 15 Oct 2026 20:38:30 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim-card-activation/m-p/5394445#M310875 Greenandwhite334 2026-10-15T20:38:30Z https://helpforum.sky.com/t5/Sky-Mobile/Sim-card-activation/m-p/5394455#M310879 <P>If you are logged in with the same details, so email address, that you used to place the order then you will have to give Sky a call to ask them to get it activated.</P> Thu, 15 Oct 2026 20:43:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Sim-card-activation/m-p/5394455#M310879 caesarome 2026-10-15T20:43:35Z