topic Re: Order cancelled in Sky Mobile

Re: Order cancelled

Ilie1 — Thu, 15 Oct 2026 18:00:10 GMT

I order a phone everything went through then few mins later got cancelled is this a robbery or something why did it get cancelled never ever happened to me with any other companies. I am worried I won't get my money back I want my order not my money !

Re: Order cancelled

GD1 — Thu, 15 Oct 2026 18:20:23 GMT

@Ilie1 Your post has been moved from the unrelated thread you added to regarding a Sky Stream puck order. Mobile & Stream are 2 very different products and the issues are not the same.

Re: Order cancelled

caesarome — Thu, 15 Oct 2026 18:22:18 GMT

@Ilie1

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

If you do look at your credit record make sure your details are correct inclusing the spelling on your name and address.

If this is the case then any upfront charges that you have paid should be refunded within about 14 days.

Re: Order cancelled

63johnw — Thu, 15 Oct 2026 18:22:39 GMT

Hi @Ilie1 this usually happens if you fail skys more enhanced credit and affordability checks. Your upfront payment will be refunded in the next couple of weeks. If you call sky they can confirm if your order was cancelled because of this but not why you failed. You would need to investigate that yourself.

Re: Order cancelled

baron75mk3 — Thu, 15 Oct 2026 18:41:07 GMT

@GD1 Was wondering why i ended up in a mobile thread after clicking notification lol