topic Re: Free Roaming? in Sky Mobile

Free Roaming?

JohnJakins — Thu, 15 Oct 2026 08:21:46 GMT

According to my account details on Mysky I am a Diamond vip member yet following a recent trip to Morocco I have been charged for Data Roaming, yet this should be free for a Diamond vip member! I have phoned Sky customer service and been told that I am only a Silver vip according to their record of my account. Can anyone help with this?

Re: Free Roaming?

caesarome — Thu, 15 Oct 2026 08:33:31 GMT

@JohnJakins

Have you been a customer of Sky for 15 years or more as this is what is required for the Diamond level. Silver is up to 3 years.

Re: Free Roaming?

Dave1757 — Thu, 15 Oct 2026 15:29:50 GMT

Likewise - I went to Tenerife in March this year and was charged on two phones for the passport (£2/24 hrs) and yet I am a VIP member of 21 years standing! I am planning a trip to Africa and I am trying to get SKY to confirm it will be FREE this time and I hope they will reimburse me the charges leveied earlier this year.

Re: Free Roaming?

Daniel0210 — Thu, 15 Oct 2026 15:45:23 GMT

@Dave1757

The free roaming in certain countries for Diamond VIP members was not in place in March.

Edit: it started on 20 July 2026.

Additional,y a lot of the countries in Africa are Rest Of The World destinations so is irrelevant as not covered by the Diamond VIP offer.

https://www.sky.com/help/articles/sky-mobile-roaming-destinations-and-charges

Re: Free Roaming?

Dave1757 — Thu, 15 Oct 2026 15:46:33 GMT

Thanks - I finally caught up with the SKY correspondance which as you say is only effective from 20/7/26 so my earlier trip is not covered. My upcoming trip is South Africa which is listed as covered so I don't expect to see any passport charges - we'll see.......

Re: Free Roaming?

caesarome — Thu, 15 Oct 2026 15:50:35 GMT

@Dave1757

The only charges you might see is if you make a call to a local number as they are charged at international rates and if you use more than 25GB in data as it is then charged at £2.50 per GB.

Re: Free Roaming?

PandJ2020 — Thu, 15 Oct 2026 23:24:12 GMT

If it works you get the following message:

Great news, Roaming Passport Plus is active. As a Diamond VIP, use your UK allowances at no extra cost. 25GB fair use applies. Find out more: sky.com/roamingVIP