topic Re: SIM activation in Sky Mobile

SIM activation

AliceBurnett — Wed, 14 Oct 2026 16:53:16 GMT

I'm the account holder for my sky mobile contract, but im unable to activate my replacement SIM. Both the my sky app and the website say i can't view the page because i'm not the account holder.

I've already tried both methods, so the issue isnt with the platform i'm using.

This is a replacement SIM for my new iPhone that i've recieved through the swap programme. i've also had previous issues with my sky esim andmobile signal.

is this an issue with my sky ID not being linked correctly? and if so can this be resolved? i need my existing number working on my new phone.

Re: SIM activation

caesarome — Wed, 14 Oct 2026 18:20:06 GMT

@AliceBurnett

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: SIM activation

arcadeavenger — Thu, 15 Oct 2026 08:30:51 GMT

Thanks for escalating this @caesarome. We’ve sent @AliceBurnett an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.