https://helpforum.sky.com/t5/Sky-Mobile/Order-cancelled/m-p/5393254#M310657 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4806149">@Kunashe07</a>&nbsp;</P> <P>We are customers here so all we can say is usually this happens&nbsp;<SPAN>if you have failed the credit checks that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</SPAN></P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> <P><BR />You might want to have a read of this:</P> <P><A href="https://www.sky.com/help/articles/sky-credit-builder" target="_blank">https://www.sky.com/help/articles/sky-credit-builder</A></P> Wed, 14 Oct 2026 12:21:37 GMT caesarome 2026-10-14T12:21:37Z https://helpforum.sky.com/t5/Sky-Mobile/Order-cancelled/m-p/5393251#M310656 <P>Why was my order cancelled&nbsp;</P><P>&nbsp;</P> Wed, 14 Oct 2026 12:17:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order-cancelled/m-p/5393251#M310656 Kunashe07 2026-10-14T12:17:33Z https://helpforum.sky.com/t5/Sky-Mobile/Order-cancelled/m-p/5393254#M310657 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4806149">@Kunashe07</a>&nbsp;</P> <P>We are customers here so all we can say is usually this happens&nbsp;<SPAN>if you have failed the credit checks that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</SPAN></P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> <P><BR />You might want to have a read of this:</P> <P><A href="https://www.sky.com/help/articles/sky-credit-builder" target="_blank">https://www.sky.com/help/articles/sky-credit-builder</A></P> Wed, 14 Oct 2026 12:21:37 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order-cancelled/m-p/5393254#M310657 caesarome 2026-10-14T12:21:37Z https://helpforum.sky.com/t5/Sky-Mobile/Order-cancelled/m-p/5393257#M310659 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4806149">@Kunashe07</a>&nbsp;</P> <P>Additionally make sure Sky have the correct spelling of your name.&nbsp;</P> Wed, 14 Oct 2026 12:25:17 GMT https://helpforum.sky.com/t5/Sky-Mobile/Order-cancelled/m-p/5393257#M310659 Daniel0210 2026-10-14T12:25:17Z