https://helpforum.sky.com/t5/Sky-Mobile/Return-new-mobile/m-p/5393177#M310633 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4337205">@Lucy1605</a>&nbsp;<BR />If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of <STRONG>Sky customers helping other Sky customers. </STRONG>You aren’t talking to Sky by posting here.<BR /><BR />Your post has been moved to the correct board.&nbsp;<BR /><BR />If you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through their returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you are possibly going to undergo additional credit checks.</P> Wed, 14 Oct 2026 10:34:50 GMT Daniel0210 2026-10-14T10:34:50Z https://helpforum.sky.com/t5/Sky-Mobile/Return-new-mobile/m-p/5393170#M310632 <P>Hi I want to return the new phone I took out as it's not what i wanted, is it possible to do an exchange on the bigger phone?&nbsp;</P> Wed, 14 Oct 2026 10:28:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-new-mobile/m-p/5393170#M310632 Lucy1605 2026-10-14T10:28:24Z https://helpforum.sky.com/t5/Sky-Mobile/Return-new-mobile/m-p/5393177#M310633 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4337205">@Lucy1605</a>&nbsp;<BR />If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of <STRONG>Sky customers helping other Sky customers. </STRONG>You aren’t talking to Sky by posting here.<BR /><BR />Your post has been moved to the correct board.&nbsp;<BR /><BR />If you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through their returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here <BR /><A href="https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund" target="_blank">https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund</A> <BR /><BR />Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you are possibly going to undergo additional credit checks.</P> Wed, 14 Oct 2026 10:34:50 GMT https://helpforum.sky.com/t5/Sky-Mobile/Return-new-mobile/m-p/5393177#M310633 Daniel0210 2026-10-14T10:34:50Z