topic Re: Data not working in Sky Mobile

Data not working

Lee9196 — Tue, 13 Oct 2026 14:08:47 GMT

My Sky Mobile service has completely stopped working. I cannot make or receive calls or texts, and mobile data does not work. I replaced my SIM today, but the new SIM displays “Unknown number” and has no service. I cannot activate it because the verification code is being sent to my existing number, which cannot receive texts. Please can a Sky staff member help verify my identity another way, check the replacement SIM activation and link it to my existing number?

Re: Data not working

63johnw — Tue, 13 Oct 2026 14:24:12 GMT

Hi @Lee9196

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Data not working

Lee9196 — Tue, 13 Oct 2026 15:05:59 GMT

Thank you for your response it's really appreciated. I look forward to a private chat in order to resolve my issue.

Regards

Lee

Re: Data not working

J_ham — Wed, 14 Oct 2026 09:04:20 GMT

Thanks @63johnw for escalating this. We’ve sent @Lee9196 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.