topic Re: Mobile bill in Sky Mobile

Mobile bill

Carla168 — Tue, 13 Oct 2026 14:49:23 GMT

I've recently changed my bank account anyways long story short I've paid my bill manually on the app 3 days ago took a screenshot for confirmation and the app isn't showing as updated and is still trying to take money from my old account. I haven't got another £60 to lay out to pay the bill twice please help

Re: Mobile bill

63johnw — Tue, 13 Oct 2026 15:07:33 GMT

Hi @Carla168 you can't stop the direct debit that's why it's best not to make a manual payment. Once the extra appears as a credit in your account if you come back here we can help you get a refund, but even then that could take a few days.

Re: Mobile bill

PandJ2020 — Tue, 13 Oct 2026 15:09:43 GMT

As other customers here its limited to what we can do.

The manual payment you made is credit for the following month and will not stop the automated collection. If that collection fails then it will be reattemped after 10 days.

If that collection fails then you'll incur a late payment charge and your services will be restricted.

Best to call Sky to see if there's a way around this.