topic No mobile signal in Sky Mobile

No mobile signal

JonDoe321 — Tue, 13 Oct 2026 08:13:22 GMT

Hi all, I live in St Albans, Hertfordshire. The whole family is using Sky mobile and none of us, for the few days at least are getting any mobile signal. Is anyone else experiencing such issues? Thanks!

Re: No mobile signal

Daniel0210 — Tue, 13 Oct 2026 08:26:56 GMT

@JonDoe321

Firstly check for any relevant information on this link...

https://www.sky.com/help/articles/service-status-sky-mobile

(some are experiencing an issue with the checker this morning and we've notified Sky of this in a closed forum)

It may disclose a nearby mast issue. Sky don't actually own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a repair by a third party.

Re: No mobile signal

63johnw — Tue, 13 Oct 2026 08:27:53 GMT

Hi @JonDoe321 have a look here (some users are reporting issues with the service checker so that may not work at the minute).

https://www.sky.com/help/articles/poor-or-no-service-sky-mobile

Re: No mobile signal

JonDoe321 — Tue, 13 Oct 2026 08:54:57 GMT

Great, many thx for the replies