Mobile calls drop out before connecting

Canterbury23 — Sat, 10 Oct 2026 09:26:36 GMT

Hi, I have a problem when trying to make mobile calls in certain areas the call drops out before connecting and people cannot call me. My wife is also on sky mobile and does not have the same problem in the same area. I have replaced my physical sim with an eSim and swapped phones, reset network setting and the same problem persists. Any ideas?

Re: Mobile calls drop out before connecting

Danz994 — Sun, 11 Oct 2026 10:19:33 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Mobile calls drop out before connecting in Sky Mobile

Mobile calls drop out before connecting

Re: Mobile calls drop out before connecting