topic Re: No Phine service in Sky Mobile

No Phine service

NatashaCarter — Fri, 09 Oct 2026 08:26:29 GMT

Hello, I live in Ashbourne Derbyshire and for about a week now there has been no phone coverage, I can't make calls or accept them. I don't no why. I am in need to make calls for repairs to my home but are unable too. Can you tell me what your doing please.

Re: No Phine service

63johnw — Fri, 09 Oct 2026 08:43:37 GMT

Hi @NatashaCarter any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: No Phine service

Daniel0210 — Fri, 09 Oct 2026 09:11:59 GMT

@NatashaCarter wrote:
Can you tell me what your doing please.

@NatashaCarter
If you are new to the forum or this is your first post then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

After checking the link provided by @63johnw it may disclose a nearby mast issue. Sky don't actually own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a repair by a third party.

Re: No Phine service

Buxtonrd — Sat, 10 Oct 2026 17:42:53 GMT

I am in Ashbourne too

have no mobile network since 5/10

this from sky on 7/10

Sky Mobile Network Update: DE6

We're working on the issue in your area and will be in touch within 48 hours.

Nothing more

Re: No Phine service

Daniel0210 — Sat, 10 Oct 2026 17:46:31 GMT

@Buxtonrd

As stated above Sky don't own or maintain any masts so you and others will be relying on a repair by a third party. Sky won't necessarily know how long it's likely to take.

Re: No Phine service

Buxtonrd — Sat, 10 Oct 2026 17:48:29 GMT

How do you find out?