topic esim frustration in Sky Mobile

esim frustration

Skins — Sat, 10 Oct 2026 13:04:51 GMT

I've recieved my esim activation number but when trying to do so it asked I link up with my Sky ID, after doing this it goes straight on to a sales page.

Re: esim frustration

63johnw — Sat, 10 Oct 2026 13:14:24 GMT

Hi @Skins

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: esim frustration

-Heather- — Sat, 10 Oct 2026 14:20:33 GMT

Hi @63johnw, thanks for making us aware of this. I'll send @Skins an invite now so we can assist further. Thanks, Heather