topic Re: Cancelled sim only awaiting refund in Sky Mobile

Cancelled sim only awaiting refund

Biscuit1 — Fri, 09 Oct 2026 09:42:32 GMT

Hi, I cancelled my Sky Mobile SIM-only contract in early September and my final bill is showing an £8.53 credit. I still haven’t received my refund.

I’ve tried contacting Sky through the online chat, but it isn’t working.

Please could someone from the Community Messaging Team look into this and arrange for my £8.53 credit to be refunded? My original payment method is still active.

Thank you.

Re: Cancelled sim only awaiting refund

caesarome — Fri, 09 Oct 2026 12:16:50 GMT

@Biscuit1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Cancelled sim only awaiting refund

SuperMatt — Fri, 09 Oct 2026 14:54:25 GMT

Hello, @Biscuit1. I'll send you an invite to a private chat shortly and we can help you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141