topic Re: Mobile data doesn’t work in Sky Mobile

Mobile data doesn’t work

Chelsea139 — Thu, 08 Oct 2026 10:17:42 GMT

My phone does not work when I use mobile data, phone and text messages.

I also have an eSIM as well as my sky sim and doesn't work properly

many thanks,

Re: Mobile data doesn’t work

caesarome — Thu, 08 Oct 2026 11:01:41 GMT

@Chelsea139

Has it been working up to now ?

Have you move your mobile number to Sky and it hasn't worked since ?

Re: Mobile data doesn’t work

Chelsea139 — Thu, 08 Oct 2026 11:10:33 GMT

Hi I just recently changed to sky 3 months ago from O2 and it was working fine until I changed to Sky.

Re: Mobile data doesn’t work

Chelsea139 — Thu, 08 Oct 2026 11:13:06 GMT

I also have two moline numbers one for sky and my old number from O2

Re: Mobile data doesn’t work

caesarome — Thu, 08 Oct 2026 11:15:12 GMT

@Chelsea139

What phone have you got ?

Re: Mobile data doesn’t work

Chelsea139 — Thu, 08 Oct 2026 11:34:01 GMT

iPhone 17 pro max

Re: Mobile data doesn’t work

caesarome — Thu, 08 Oct 2026 12:02:11 GMT

@Chelsea139

As this is an iphone try refreshing the network settings so go Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. Then go to Settings - Phone - My Number and change it if it is wrong, then reboot the phone. You will need to set up your Wifi connection again.

Re: Mobile data doesn’t work

Chelsea139 — Thu, 08 Oct 2026 13:16:30 GMT

I have just tried that and it still doesn't work