topic Re: No network in Sky Mobile

No network

BarbaraIsoni — Tue, 06 Oct 2026 20:45:05 GMT

I can't make any phone calls or use my phone, it says emergency calls only

Re: No network

63johnw — Tue, 06 Oct 2026 20:45:47 GMT

Hi @BarbaraIsoni any issues showing ?

https://www.sky.com/help/articles/service-status-sky-mobile

Re: No network

Georgie_95 — Tue, 06 Oct 2026 20:47:06 GMT

I also cannot connect my phone to any signal. Only emergency calls

Re: No network

63johnw — Tue, 06 Oct 2026 20:51:07 GMT

Hi @Georgie_95 same reply to you as above.

Re: No network

Georgie_95 — Tue, 06 Oct 2026 20:58:36 GMT

No there are no network issues in the area, I've done three network resets, put it into airplane mode multiple times and turned it on and off multiple times. I'm at a loss!

Re: No network

caesarome — Tue, 06 Oct 2026 21:04:46 GMT

@Georgie_95 @BarbaraIsoni

Something to try:

Go into the 'Sky Menu app that was installed when you set up the ESim. Select 'Roaming', you will probably find one or both of the 'Automatic' and 'Sky Settings' options do not have a > next to them. Make sure they both have one by tapping on them (you may have to select Sky Setting, go back to the previous menu, tap Roaming and then select Automatic).

Re: No network

Georgie_95 — Tue, 06 Oct 2026 21:24:23 GMT

That has worked! Thank you so much! Do we know why the SIM cards do this?