topic My bill been charged twice in Sky Mobile

My bill been charged twice

Macca118wba — Tue, 06 Oct 2026 16:52:01 GMT

I have paid my bill already but now been charged again and its only the money i had for a fortnight

Re: My bill been charged twice

caesarome — Tue, 06 Oct 2026 16:54:25 GMT

You don't need to be making any manual payments as Sky will always collect the payment via the account details you provided so don't now see a credit on your account because if you do and leave it in a r it can be used to pay a future bill or it can be refunded back to you and help can be arranged for you via here on your next billing date.

Re: My bill been charged twice

Macca118wba — Tue, 06 Oct 2026 16:56:47 GMT

How do i get a refund ? And its the only money i have for a fortnight ?

Re: My bill been charged twice

Daniel0210 — Tue, 06 Oct 2026 16:56:57 GMT

@Macca118wba wrote:

its only the money i had for a fortnight

@Macca118wba

Any refund arranged over the phone or on here via the Community Messaging Team will take 3-5 WORKING days.

Re: My bill been charged twice

Macca118wba — Tue, 06 Oct 2026 16:58:13 GMT

how do i request a refund via here then ?

Re: My bill been charged twice

caesarome — Tue, 06 Oct 2026 16:59:37 GMT

@Macca118wba

Do you see a credit on your account ?

Re: My bill been charged twice

Daniel0210 — Tue, 06 Oct 2026 16:59:54 GMT

@Macca118wba
Once your extra payment is showing as a credit, we can get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

Re: My bill been charged twice

Macca118wba — Tue, 06 Oct 2026 17:03:01 GMT

Yeah credit £70

Re: My bill been charged twice

caesarome — Tue, 06 Oct 2026 17:06:08 GMT

@Macca118wba

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: My bill been charged twice

Jason- — Wed, 07 Oct 2026 08:51:34 GMT

Hello @caesarome,

Thanks for making us aware of @Macca118wba's post. We'll be sure to send them an invite to chat privately and we can help get this refund sorted.

Thanks, Jason-