topic Samsung tablet not charging in Sky Mobile

Samsung tablet not charging

Judi1 — Mon, 05 Oct 2026 09:01:50 GMT

I bought a Samsung a9 for my daughter from sky and the charging port is not working. I am still paying it off how do I get it fixed. Local people are charging £60 and upwards to fix it. Would it still be covered by sky as I'm still paying it off.

Re: Samsung tablet not charging

Mark39 — Mon, 05 Oct 2026 09:18:39 GMT

@Judi1 see Sky's help guide here: https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

(I'll move your post to a more suitable forum. Note that you're not 'talk'ing to Sky here)

Re: Samsung tablet not charging

caesarome — Mon, 05 Oct 2026 09:22:46 GMT

@Judi1

Have you tried another cable to see if it then works or does it has fail to charge when using another one ?

Re: Samsung tablet not charging

PandJ2020 — Mon, 05 Oct 2026 14:17:09 GMT

@Judi1 wrote:
Would it still be covered by sky as I'm still paying it off.

No. Paying by credit doesn't automatically cover faults/wear and tear.

However, have you checked the warranty period for the device? Some can be 24 months for example...