topic Re: Mobile number porting in Sky Mobile

Mobile number porting

LFC — Sun, 04 Oct 2026 13:35:39 GMT

Have been waiting for the past 2 weeks for my mobile number to port. Have beem with o2 for a very long time and recently swapped to sky. Followed the steps provided, used the pac code and I am able to make calls and send sms but not able to receive any back. Raised the issue with sky, spoke to numerous advisers. I get a different answer from everybody. Still no luck. On my latest attempt I have been transfered to no less than 10 different people. Each time I wasnt even aware that they were transferring. One more useless than the other. On a couple of occasions I ended up speaking to TV and streaming when my issue was mobile networks related. Everytime you get transfered the person you are tramsferred to has no idea why you're there and can be quite rude. I am getting at my wits end as this is now effecting work. The mobile number is set up as an authenticator and clearly I am unable to receive any messages therefore can't access the work stuff. I tried to explain that too but they seem clueless. Anyone else in the same boat?

Re: Mobile number porting

63johnw — Sun, 04 Oct 2026 14:11:59 GMT

Hi @LFC

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Mobile number porting

Danz994 — Sun, 04 Oct 2026 16:28:27 GMT

Good afternoon @63johnw Thanks for making us aware of this. I'll send @LFC an invite now and we can take a closer look into this. Thanks, Danielle