topic Re: Mobile phone downgrade sim in Sky Mobile

Mobile phone downgrade sim

Joporter — Sun, 04 Oct 2026 09:56:54 GMT

I recently downgraded my SIM. I can see my TV and Broadband on the My Sky app, but my Mobile account has completely disappeared.

Re: Mobile phone downgrade sim

caesarome — Sun, 04 Oct 2026 11:05:12 GMT

@Joporter

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Mobile phone downgrade sim

Danz994 — Sun, 04 Oct 2026 16:04:48 GMT

Good afternoon @caesarome Thanks for making us aware of this. We are quite restricted in the support we can give for Sky ID issues here but I can send @Joporter an invite to take a closer look, we may need to give them a contact number to call the team. Thanks, Danielle