https://helpforum.sky.com/t5/Sky-Mobile/Why-is-my-order-cancelled/m-p/5385875#M309252 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4798696">@Salim3</a>&nbsp;<BR />If you are new to the forum then welcome to the Community, which is predominantly made up of <STRONG>Sky customers helping other Sky customers. </STRONG>You aren’t talking to Sky by posting here.<BR /><BR />It’s possible you may have failed one of the credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />It might be worth checking that Sky have the correct spelling of your name.<BR /><BR />Be aware that if you keep trying to order the device this <STRONG>could </STRONG>further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer so you’d need to contact Sky to chase it up.<BR /><BR /></P> Sun, 04 Oct 2026 03:47:10 GMT Daniel0210 2026-10-04T03:47:10Z https://helpforum.sky.com/t5/Sky-Mobile/Why-is-my-order-cancelled/m-p/5385865#M309251 <P>Placed an order and it got cancelled why?</P> Sun, 04 Oct 2026 01:22:55 GMT https://helpforum.sky.com/t5/Sky-Mobile/Why-is-my-order-cancelled/m-p/5385865#M309251 Salim3 2026-10-04T01:22:55Z https://helpforum.sky.com/t5/Sky-Mobile/Why-is-my-order-cancelled/m-p/5385875#M309252 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4798696">@Salim3</a>&nbsp;<BR />If you are new to the forum then welcome to the Community, which is predominantly made up of <STRONG>Sky customers helping other Sky customers. </STRONG>You aren’t talking to Sky by posting here.<BR /><BR />It’s possible you may have failed one of the credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />It might be worth checking that Sky have the correct spelling of your name.<BR /><BR />Be aware that if you keep trying to order the device this <STRONG>could </STRONG>further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer so you’d need to contact Sky to chase it up.<BR /><BR /></P> Sun, 04 Oct 2026 03:47:10 GMT https://helpforum.sky.com/t5/Sky-Mobile/Why-is-my-order-cancelled/m-p/5385875#M309252 Daniel0210 2026-10-04T03:47:10Z