topic Re: Old phone return in Sky Mobile

Old phone return

Duncan__68 — Sat, 03 Oct 2026 06:24:22 GMT

When and how do I recieve the value quoted for return of my old phone after taking out a new contract with a new phone

Re: Old phone return

63johnw — Sat, 03 Oct 2026 06:26:06 GMT

Hi @Duncan__68 was this part of the swap process as any money from that goes to pay off the remaining balance on the swapped phone.

Re: Old phone return

Duncan__68 — Sat, 03 Oct 2026 06:32:00 GMT

Yes & no. It was a swap but I was out of contract so I didn't owe anything on my old phone.

I am of the understanding that it would go towards upcoming bills but when I check on predicted upcoming bills I see no discount

Re: Old phone return

63johnw — Sat, 03 Oct 2026 06:56:32 GMT

In that case @Duncan__68 it should appear as credit on your account once it's been received and checked by sky, that process normally takes 2-4 weeks.

edit. Is this what you did ?

https://www.sky.com/shop/mobile/trade-in

Re: Old phone return

Duncan__68 — Sat, 03 Oct 2026 07:16:41 GMT

Yep. I've had the phone about a month so maybe I'll give it another couple of weeks before contacting Sky.

If I do need to contact them, what's my best option.

Re: Old phone return

63johnw — Sat, 03 Oct 2026 07:30:47 GMT

@Duncan__68 wrote:
Yep. I've had the phone about a month so maybe I'll give it another couple of weeks before contacting Sky.
If I do need to contact them, what's my best option.

Calling on 150 @Duncan__68