https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-device-and-plan-issue/m-p/5385226#M309135 <P>That's correct.</P><P>&nbsp;</P><P>Any new plan you activate will have a new number and be in addition to your existing one.</P><P>&nbsp;</P><P>The correct way is to simply move your SIM from old phone to new phone and do not activate any new one.</P><P>&nbsp;</P><P>Did you return your old device to Sky as part of a 'swap'?</P> Fri, 02 Oct 2026 19:09:37 GMT PandJ2020 2026-10-02T19:09:37Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-device-and-plan-issue/m-p/5385222#M309134 <P>im an existing sky customer and iv upgraded my device along with new plan but it seems to have added another plan and device to my profile rather than replacing my old device and plan with the new upgrade one.&nbsp;</P> Fri, 02 Oct 2026 19:04:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-device-and-plan-issue/m-p/5385222#M309134 Drake1 2026-10-02T19:04:25Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-device-and-plan-issue/m-p/5385226#M309135 <P>That's correct.</P><P>&nbsp;</P><P>Any new plan you activate will have a new number and be in addition to your existing one.</P><P>&nbsp;</P><P>The correct way is to simply move your SIM from old phone to new phone and do not activate any new one.</P><P>&nbsp;</P><P>Did you return your old device to Sky as part of a 'swap'?</P> Fri, 02 Oct 2026 19:09:37 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-device-and-plan-issue/m-p/5385226#M309135 PandJ2020 2026-10-02T19:09:37Z https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-device-and-plan-issue/m-p/5385242#M309136 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3878667">@Drake1</a>&nbsp;</P> <P>If you don't activate the new sim or esim it will be cancelled so you can continue using the one you already have.</P> Fri, 02 Oct 2026 19:30:23 GMT https://helpforum.sky.com/t5/Sky-Mobile/Upgrade-device-and-plan-issue/m-p/5385242#M309136 caesarome 2026-10-02T19:30:23Z