Phone bill

Harris17 — Thu, 01 Oct 2026 10:04:36 GMT

ove had another payment for my bill come out when I had enough credit on my account as it took it twice last month so I don't understand why I've now had it took again can I get this refunded back to me

Re: Phone bill

Daniel0210 — Thu, 01 Oct 2026 10:41:01 GMT

@Harris17
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

It woukd depend on when the credit was added and the date the latest bill was generated.

You only ever need to make a manual payment if your services have been restricted. Other manual payments are unnecessary as the T's and C's you’ve agreed to state you should have a direct debit or continuous card payment method set up. Simply DON’T make any manual payments unless requested to by Sky.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account.

Alternatively, once your extra payment is showing as a credit, we can get you some help in getting it refunded (within the standard 3-5 WORKING days) through staff from the Community Messaging Team on here. Let us know on this thread if you want to do that but please confirm it’s currently showing as a credit.

topic Phone bill in Sky Mobile

Phone bill

Re: Phone bill