topic Re: Phone bill in Sky Mobile

Phone bill

Georgie471 — Thu, 01 Oct 2026 10:01:59 GMT

Hi!
my phone bill is a lot more than expected and I'm not sure why

I've looked at the bill but can't understand why there's extra charges

Thankyou

Re: Phone bill

63johnw — Thu, 01 Oct 2026 10:03:37 GMT

Hi @Georgie471 what does it say about the extra charges ? Have you been abroad ? Have you been sending picture messages ? Had a discount ended ?

Re: Phone bill

Daniel0210 — Thu, 01 Oct 2026 10:42:29 GMT

@Georgie471
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Check the dates the bill covers; is it longer than the normal month? Compare it to a previous bill to see where if differs.

Otherwise an increase normally means roaming charges, buying some extra data at £6.00 per GB, sending chargeable picture messages (which are currently 95p each), calls to non-inclusive numbers or a discount ending. Remember only 01, 02, 03 and UK 07 mobile numbers are inclusive.