topic Re: swapping phone in Sky Mobile

swapping phone

faith146 — Thu, 01 Oct 2026 07:52:56 GMT

I recently did a phone swap. I didn't recieve packaging for my old my phone to go back in. I contacted sky and they said they'll send it out to me. takes 3-5working days. is this accurate? and would they have sent it out.

Re: swapping phone

caesarome — Thu, 01 Oct 2026 08:31:43 GMT

@faith146

The idea is you use the packaging your new device came in as there should be a small return label on the inside of it somewhere. If you don't have this you will have to wait until the packaging Sky sends you turns up and it might be shown on your account here:

https://www.sky.com/ordertracking

Re: swapping phone

faith146 — Thu, 01 Oct 2026 08:36:06 GMT

Thank you for the link, I can see my return packaging has been dispatched.