topic Re: Direct UK contact in Sky Mobile

Direct UK contact

SteveC26 — Wed, 30 Sep 2026 14:48:41 GMT

Is there a direct UK based email or phone for Sky Mobile. Having tried all other avenues, spoken to India at length multiple times my home address was finally changed after 18 months.BUT they still managed to deliver my new phone to my OLD address and without return packaging for my old phone (and therefore no refund!!).

Re: Direct UK contact

Daniel0210 — Wed, 30 Sep 2026 14:53:03 GMT

@SteveC26
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Sky don't use email for general communication and all calls go to the next available agent wherever they are based.

Re: Direct UK contact

caesarome — Wed, 30 Sep 2026 15:01:16 GMT

@SteveC26

The phone would have been sent to the address that was on the account at the time the order was placed so while your address might have been updated was it the correct one showing when the order was placed ?