topic Re: Two contracts in Sky Mobile

Two contracts

Tr12 — Wed, 30 Sep 2026 08:51:51 GMT

I swapped my old phone for a new one and have sent my old one back and paid for two contracts will I get refunded for contract I am not using when my phone I sent back valuation is done ? Also my new phone keeps saying install eSIM which I didn't ask for just to use my old sim with old number. Or do I need to install eSIM. If so when I try to install it says it can't do it ?

Re: Two contracts

caesarome — Wed, 30 Sep 2026 08:54:58 GMT

@Tr12 wrote:

I swapped my old phone for a new one and have sent my old one back and paid for two contracts will I get refunded for contract I am not using when my phone I sent back valuation is done ?

If there is still an amount to pay off against the returned phone then this will be added to your next available bill so will be paid for it via that.

@Tr12 wrote:

Also my new phone keeps saying install eSIM which I didn't ask for just to use my old sim with old number. Or do I need to install eSIM. If so when I try to install it says it can't do it ?

Did you use a sim card or esim with your returned phone ?

Re: Two contracts

Tr12 — Wed, 30 Sep 2026 09:01:31 GMT

I used a SIM card and put card from in old phone in new phone x

Re: Two contracts

caesarome — Wed, 30 Sep 2026 09:03:13 GMT

Then you can ignore the message about an esim as you might have ordered one when you ordered your new phone so if this is the case and you do not activate it then it will be cancelled after 30 days so you will not be charged for it.

Re: Two contracts

Tr12 — Wed, 30 Sep 2026 09:04:30 GMT

Yes there is still some to pay so valuation of old phone will pay towards that and what's left added to next bill unless i pay that off before !

Re: Two contracts

caesarome — Wed, 30 Sep 2026 09:09:46 GMT

@Tr12 wrote:

unless i pay that off before !

I wouldn't pay it manually if this is what you are thinking to do because if you get your timings wrong you could end up paying for it twice as it might still be added to your next available bill.

Re: Two contracts

Tr12 — Wed, 30 Sep 2026 09:18:20 GMT

Ok i will leave and see if added to bext bill then pay it then thank you

tess