Payment plan

Rcorb03 — Tue, 29 Sep 2026 11:30:30 GMT

Hi I have missed payments on my phone bill but can pay the £84.50 on Friday as that's when I get paid but I can not afford the £400 at once so can we set up a payment plan please

Re: Payment plan

Daniel0210 — Tue, 29 Sep 2026 11:33:15 GMT

@Rcorb03

Sky don't allow payment plans on live accounts. It sounds like you are 56+ days in arrears (see futher down).

If your services have been restricted due to a missed payment/s they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Additionally until then, any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky do NOT allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

topic Re: Payment plan in Sky Mobile

Payment plan

Re: Payment plan