topic restore from the cloud in Sky Mobile

restore from the cloud

Bev2117 — Tue, 29 Sep 2026 09:30:21 GMT

I have a new iphone 18 pro and days later its still restoring from the cloud and seems stuck. Does anyone have any idea what to do?

Re: restore from the cloud

AceRimmer — Wed, 30 Sep 2026 09:49:43 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: restore from the cloud

Bev2117 — Thu, 01 Oct 2026 11:09:18 GMT

Hi,

i'vr managed to sort it by downloading manually

i do have another problem re car play though - it keeps freezing and cutting out completely with my iphone 18 pro

Re: restore from the cloud

Coley-W95 — Thu, 01 Oct 2026 11:14:11 GMT

Hi @Bev2117, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141