https://helpforum.sky.com/t5/Sky-Mobile/I-need-help/m-p/5381335#M308295 <P><SPAN>I've lost access to my Sky Mobile eSIM following an iPhone upgrade. I need to reinstall my eSIM, but Sky is sending the verification code to my Sky Mobile number, which I currently can't receive because the eSIM isn't active. I can't make or receive calls either. Please escalate this to the Sky Community Messaging team so I can verify my account and have my eSIM reinstated.</SPAN></P> Mon, 28 Sep 2026 09:44:33 GMT SophieTom 2026-09-28T09:44:33Z https://helpforum.sky.com/t5/Sky-Mobile/I-need-help/m-p/5381335#M308295 <P><SPAN>I've lost access to my Sky Mobile eSIM following an iPhone upgrade. I need to reinstall my eSIM, but Sky is sending the verification code to my Sky Mobile number, which I currently can't receive because the eSIM isn't active. I can't make or receive calls either. Please escalate this to the Sky Community Messaging team so I can verify my account and have my eSIM reinstated.</SPAN></P> Mon, 28 Sep 2026 09:44:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-need-help/m-p/5381335#M308295 SophieTom 2026-09-28T09:44:33Z https://helpforum.sky.com/t5/Sky-Mobile/I-need-help/m-p/5382161#M308511 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3155672">@SophieTom</a></SPAN> &nbsp;I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Tue, 29 Sep 2026 09:24:32 GMT https://helpforum.sky.com/t5/Sky-Mobile/I-need-help/m-p/5382161#M308511 Cardel 2026-09-29T09:24:32Z