topic Re: URGENT! ESIM no longer active in Sky Mobile

URGENT! ESIM no longer active

ChandrianCrunch — Mon, 28 Sep 2026 08:15:00 GMT

For some reason, my eSIM no longer has a number.

I've had this phone for 2 months now, and it's only recently happened.

The phone service is appalling and, when using another phone, I can't even get through the automated system without being cut off.

Live chat is also not working.

Is anyone else having issues?

Any tips?

At this point, I'm essentially paying for a phone and contract that I can't even use.

Re: URGENT! ESIM no longer active

caesarome — Mon, 28 Sep 2026 08:22:03 GMT

@ChandrianCrunch wrote:

For some reason, my eSIM no longer has a number.

What do you mean by this so what has happened ?

Re: URGENT! ESIM no longer active

ChandrianCrunch — Mon, 28 Sep 2026 08:28:00 GMT

I have no network. I'm not able to make calls, send texts or use my data. My eSIM is now coming up as 'unknown number'. I have no way of calling Sky on my phone because I apparently no longer have a mobile number. This has been going on for the past two weeks, but I've had the phone for two months. All my bills are up to date, so it's not an issue with payments.

Re: URGENT! ESIM no longer active

caesarome — Mon, 28 Sep 2026 08:31:08 GMT

@ChandrianCrunch

Do any network issues show here for you:

https://www.sky.com/help/servicestatus/mobile

Re: URGENT! ESIM no longer active

seandoherty64 — Wed, 30 Sep 2026 15:15:30 GMT

Yes I am having a problem with my eSIM. I cannot make or receive calls. The phone does not show any mobile signal even thoiugh I know there is a signal. I have been on to sup[port for several weeks to try and solve this and 10 days ago I was transferred to the Mobile escalation team. Still no solution and I have been propmised contact from them by Friday. You cannot contact them and yalk to them. I have suggestyed it is a eSIM problem amd thatbtghey should send me a physical SIM with instructions how to disable the eSIM.. I am sure that will solve the problem. I can't beloioeve the time it takes to get anywhere with SKY. Has there been any other customers with this proble?

Re: URGENT! ESIM no longer active

seandoherty64 — Wed, 30 Sep 2026 15:17:16 GMT

Please see my post below having similar problems.