https://helpforum.sky.com/t5/Sky-Mobile/Billing-query/m-p/5381114#M308248 <P>Hiya,</P><P>&nbsp;</P><P>I swapped my iPhone 16 pro max for the 18 pro max and have had £420 taken off my bill. I am confused as to why in my next bill to be taken on the 1st October I'm being charged for the iPhone 16 pro max £39 when it's been settled.</P><P>&nbsp;</P><P>could you please advise&nbsp;</P><P>&nbsp;</P><P>thanks</P><P>&nbsp;</P><P>tanya</P> Sun, 27 Sep 2026 20:00:35 GMT Tanyamason 2026-09-27T20:00:35Z https://helpforum.sky.com/t5/Sky-Mobile/Billing-query/m-p/5381114#M308248 <P>Hiya,</P><P>&nbsp;</P><P>I swapped my iPhone 16 pro max for the 18 pro max and have had £420 taken off my bill. I am confused as to why in my next bill to be taken on the 1st October I'm being charged for the iPhone 16 pro max £39 when it's been settled.</P><P>&nbsp;</P><P>could you please advise&nbsp;</P><P>&nbsp;</P><P>thanks</P><P>&nbsp;</P><P>tanya</P> Sun, 27 Sep 2026 20:00:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Billing-query/m-p/5381114#M308248 Tanyamason 2026-09-27T20:00:35Z https://helpforum.sky.com/t5/Sky-Mobile/Billing-query/m-p/5381137#M308249 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4793575">@Tanyamason</a>&nbsp; it could be that the bill was produced before the final balance was settled. Any overpayment should be refunded, if it's not on your next bill then call sky on 150 for help.&nbsp;</P> Sun, 27 Sep 2026 20:43:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/Billing-query/m-p/5381137#M308249 63johnw 2026-09-27T20:43:24Z