topic Link to link mobile does not work in Sky Mobile

Link to link mobile does not work

Summer2025 — Sun, 27 Sep 2026 18:18:01 GMT

How do I link my mobile when the link is broken? I input name,post code and billing details and it doesn't work?

Re: Link to link mobile does not work

caesarome — Sun, 27 Sep 2026 18:24:28 GMT

@Summer2025

After you enter the required details what then happens ?

Re: Link to link mobile does not work

Summer2025 — Sun, 27 Sep 2026 18:33:37 GMT

Hi, it just takes me to the mobile page to purchase a new mobile... Which I don't want to do as already have a sky sim so need to link it to my account

Re: Link to link mobile does not work

caesarome — Sun, 27 Sep 2026 18:35:05 GMT

@Summer2025

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Link to link mobile does not work

Cardel — Sun, 27 Sep 2026 18:45:20 GMT

Thanks for escalating this @caesarome . We’ve sent @Summer2025 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Carol