topic Re: Constantly missing calls and problems making calls in Sky Mobile

Constantly missing calls and problems making calls

dsb1577 — Thu, 24 Sep 2026 10:07:06 GMT

My husband and I are both having ongoing problems with calls on our Sky Mobile phones. This is happening regularly and is becoming extremely frustrating.

We frequently don't receive incoming calls. We are often told to put the phone into flight mode and then turn it off again, which does temporarily fix the problem. However, it keeps happening again. The real problem is that we don't know the phone has stopped receiving calls until we happen to notice a missed-call notification or someone tells us they've tried to call.

We are also having problems making calls. Sometimes the call immediately drops, while on other occasions the other person answers but cannot hear us. Again, this is happening on both phones.

I've already swapped my physical SIM for an eSIM, but unfortunately this hasn't resolved the problem.

My phone is a Samsung Galaxy S24 and my husband's is a Samsung Galaxy S24 FE, so these aren't old handsets.

The fact that we are both experiencing the same issues, including problems with both incoming and outgoing calls, makes it difficult to believe this is simply a problem with either handset or SIM.

We both have elderly parents currently in hospital/care homes, so being able to rely on our phones to receive and make calls is really important to us. Having calls silently fail, drop immediately or connect without the other person being able to hear us is becoming a serious concern rather than just an inconvenience.

This has been happening often enough that we are now seriously considering leaving Sky if this can't be resolved.

Has anyone else experienced the same issue, and has Sky actually identified a permanent fix? We're really interested to know if other customers are experiencing this with Samsung phones as well.

Re: Constantly missing calls and problems making calls

lainys — Fri, 25 Sep 2026 08:03:09 GMT

Hi there dsb1577, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Constantly missing calls and problems making calls

Monkey681 — Sun, 27 Sep 2026 15:39:04 GMT

I have also been experiencing these problems. I thought it was just a one off not its happening consistently. Especially, not receiving calls. I am a carer and need it to be working properly all the time.

Re: Constantly missing calls and problems making calls

Monkey681 — Sun, 27 Sep 2026 15:40:46 GMT

And I can't even get through to actually speak with someone. Very frustrating.

Re: Constantly missing calls and problems making calls

Cardel — Sun, 27 Sep 2026 15:41:19 GMT

Hi there Monkey681, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Constantly missing calls and problems making calls

alun555 — Sun, 27 Sep 2026 16:27:22 GMT

I've also been having the same problem intermittently since receiving a physical SIM this week after my eSIM stopped working 😕 I've found that if I have a good WiFi signal it works for WiFi calling, but doesn't work with WiFi turned off.

Re: Constantly missing calls and problems making calls

Stamfordblue — Sun, 27 Sep 2026 18:08:41 GMT

I am having the exact same problem, constant issues and if the calls finally go through when the other person answers it hangs up and says number not recognised their end. Been happening for weeks now.

Re: Constantly missing calls and problems making calls

Cardel — Sun, 27 Sep 2026 18:16:23 GMT

Hi there @Stamfordblue I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141