Contact completed but device still on system

Laurajom — Sun, 27 Sep 2026 11:43:53 GMT

I have 3 devices that have all been paid in full now but are still showing on my Sky account.

this means I cannot take order a new mobile phone and contract.

how or when do these come off my account?

Re: Contact completed but device still on system

PandJ2020 — Sun, 27 Sep 2026 11:45:16 GMT

@Laurajom wrote:
how or when do these come off my account?

When/if you return them to Sky, i.e. for a swap.

@Laurajom wrote:
this means I cannot take order a new mobile phone and contract.

I thought the limit was 5. But if you can't order online then call Sky to do it...