https://helpforum.sky.com/t5/Sky-Mobile/My-order-was-cancelled/m-p/5379964#M307982 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4774365">@Jasmin20</a>&nbsp;</P> <P>The same advice applies as given to the OP.&nbsp;</P> Sat, 26 Sep 2026 06:49:05 GMT Daniel0210 2026-09-26T06:49:05Z https://helpforum.sky.com/t5/Sky-Mobile/My-order-was-cancelled/m-p/5379497#M307815 My recent order was cancelled why I didn't get it Fri, 25 Sep 2026 13:46:58 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-order-was-cancelled/m-p/5379497#M307815 Saeed+Tandel 2026-09-25T13:46:58Z https://helpforum.sky.com/t5/Sky-Mobile/My-order-was-cancelled/m-p/5379504#M307816 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3441853">@Saeed+Tandel</a>&nbsp;<BR />It’s possible you may have failed one of the credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. See this link for Skys guidance ~ <BR /><A href="https://www.sky.com/help/articles/credit-checks-sky-mobile" target="_blank">https://www.sky.com/help/articles/credit-checks-sky-mobile</A> <BR /><BR />Be aware that if you keep trying to order the device this <STRONG>could </STRONG>further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record. <BR /><BR />Also perhaps check that Sky have the correct spelling of your name.<BR /><BR />Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer so you’d need to contact Sky to chase it up.</P> Fri, 25 Sep 2026 13:53:11 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-order-was-cancelled/m-p/5379504#M307816 Daniel0210 2026-09-25T13:53:11Z https://helpforum.sky.com/t5/Sky-Mobile/My-order-was-cancelled/m-p/5379961#M307981 <P>This also happened to me yesterday&nbsp;</P> Sat, 26 Sep 2026 06:45:09 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-order-was-cancelled/m-p/5379961#M307981 Jasmin20 2026-09-26T06:45:09Z https://helpforum.sky.com/t5/Sky-Mobile/My-order-was-cancelled/m-p/5379964#M307982 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4774365">@Jasmin20</a>&nbsp;</P> <P>The same advice applies as given to the OP.&nbsp;</P> Sat, 26 Sep 2026 06:49:05 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-order-was-cancelled/m-p/5379964#M307982 Daniel0210 2026-09-26T06:49:05Z