topic Re: Sky VIP Diamond. Phone not transferred to US network in Sky Mobile

Sky VIP Diamond. Phone not transferred to US network

Pippette — Fri, 25 Sep 2026 01:10:25 GMT

I understood that I would get free mobile data, plus calls and texts to the UK, when I travelled to the USA. I've not received the new network text so can't use the service

Re: Sky VIP Diamond. Phone not transferred to US network

Daniel0210 — Fri, 25 Sep 2026 03:09:34 GMT

@Pippette

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems

Additionally could you have exceeded the fair usage policy? https://www.sky.com/help/articles/sky-mobile-fair-usage-policy.

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.

Re: Sky VIP Diamond. Phone not transferred to US network

Pippette — Fri, 25 Sep 2026 13:01:50 GMT

Thank you for replying. I have done all this, but no joy. I need to speak with Sky, but can't ad I don't have any network / signal

Re: Sky VIP Diamond. Phone not transferred to US network

Daniel0210 — Fri, 25 Sep 2026 13:14:34 GMT

@Pippette

You could try contacting via social media, the links are at the bottom of this page for Instagram and Facebook.