https://helpforum.sky.com/t5/Sky-Mobile/E-Sim-failed-locked-out-by-2FA-LOOP/m-p/5379212#M307739 <P>Hi I did call sky they said there was nothing that could be done as they could only SMS the detail to activate a new eSIM. I have read though it can be sent via email. Although the advisor said this wasn't possible. They have said the only option is a new physical sim that's will take 6 working days to arrive</P> Fri, 25 Sep 2026 08:52:28 GMT Chris633 2026-09-25T08:52:28Z https://helpforum.sky.com/t5/Sky-Mobile/E-Sim-failed-locked-out-by-2FA-LOOP/m-p/5378989#M307664 <P>My eSIM profile isn't working and I have no mobile service. I cannot request a new eSIM as it requires 2factor authentication sms which I can't receive.</P> Thu, 24 Sep 2026 20:44:05 GMT https://helpforum.sky.com/t5/Sky-Mobile/E-Sim-failed-locked-out-by-2FA-LOOP/m-p/5378989#M307664 Chris633 2026-09-24T20:44:05Z https://helpforum.sky.com/t5/Sky-Mobile/E-Sim-failed-locked-out-by-2FA-LOOP/m-p/5378999#M307672 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4482303">@Chris633</a>&nbsp;</P> <P>You will have to find a way to call Sky from another phone about this.</P> Thu, 24 Sep 2026 21:11:17 GMT https://helpforum.sky.com/t5/Sky-Mobile/E-Sim-failed-locked-out-by-2FA-LOOP/m-p/5378999#M307672 caesarome 2026-09-24T21:11:17Z https://helpforum.sky.com/t5/Sky-Mobile/E-Sim-failed-locked-out-by-2FA-LOOP/m-p/5379212#M307739 <P>Hi I did call sky they said there was nothing that could be done as they could only SMS the detail to activate a new eSIM. I have read though it can be sent via email. Although the advisor said this wasn't possible. They have said the only option is a new physical sim that's will take 6 working days to arrive</P> Fri, 25 Sep 2026 08:52:28 GMT https://helpforum.sky.com/t5/Sky-Mobile/E-Sim-failed-locked-out-by-2FA-LOOP/m-p/5379212#M307739 Chris633 2026-09-25T08:52:28Z