topic Re: Urgent in Sky Mobile

Urgent

April24 — Wed, 23 Sep 2026 19:37:08 GMT

My original SIM went dead. Sky sent a priority replacement SIM which I activated, but it is also completely dead. Frontline support just told me it's another 'SIM issue' and is sending a third plastic card. My line is stuck in a backend activation deadlock. I need a forum moderator to escalate my account to the Sky Messaging Team."

Re: Urgent

Jen_out_of_Jen — Thu, 24 Sep 2026 13:59:29 GMT

Hi @April24, I’ve escalated your post to our Community Messaging team, who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware that conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Urgent

April24 — Thu, 24 Sep 2026 15:46:54 GMT

Hi where can I find the coloured bubble?

Re: Urgent

caesarome — Thu, 24 Sep 2026 15:48:22 GMT

@Jen_out_of_Jen wrote:

Here's more information on how Community Messaging works: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Do you not see it at the bottom of this page like the one shown on the image in the above link ?

Re: Urgent

April24 — Thu, 24 Sep 2026 15:56:50 GMT

Yes, got it. Thank you.