https://helpforum.sky.com/t5/Sky-Mobile/Payment/m-p/5377105#M307044 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4693239">@Chloe2026</a>&nbsp;</P> <P>If you made a manual payment then it might have gone into your account as a credit and not actually paid the bill so is this what has happened ?</P> Tue, 22 Sep 2026 18:44:33 GMT caesarome 2026-09-22T18:44:33Z https://helpforum.sky.com/t5/Sky-Mobile/Payment/m-p/5377093#M307040 <P>I paid my Mobile bill and it's saying I haven't and now my account is on hold yet I've paid it&nbsp;</P> Tue, 22 Sep 2026 18:28:43 GMT https://helpforum.sky.com/t5/Sky-Mobile/Payment/m-p/5377093#M307040 Chloe2026 2026-09-22T18:28:43Z https://helpforum.sky.com/t5/Sky-Mobile/Payment/m-p/5377105#M307044 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4693239">@Chloe2026</a>&nbsp;</P> <P>If you made a manual payment then it might have gone into your account as a credit and not actually paid the bill so is this what has happened ?</P> Tue, 22 Sep 2026 18:44:33 GMT https://helpforum.sky.com/t5/Sky-Mobile/Payment/m-p/5377105#M307044 caesarome 2026-09-22T18:44:33Z https://helpforum.sky.com/t5/Sky-Mobile/Payment/m-p/5377109#M307045 <P>How would I know&nbsp;</P> Tue, 22 Sep 2026 18:45:32 GMT https://helpforum.sky.com/t5/Sky-Mobile/Payment/m-p/5377109#M307045 Chloe2026 2026-09-22T18:45:32Z https://helpforum.sky.com/t5/Sky-Mobile/Payment/m-p/5377113#M307046 <P>If you look at your bill on the MySky app does this latest bill or the next one show a credit for the amount you have paid ?</P> Tue, 22 Sep 2026 18:49:27 GMT https://helpforum.sky.com/t5/Sky-Mobile/Payment/m-p/5377113#M307046 caesarome 2026-09-22T18:49:27Z