topic eSIM data quality/throttling issues with Pixel 11 Pro in Sky Mobile

eSIM data quality/throttling issues with Pixel 11 Pro

WelshMike — Tue, 22 Sep 2026 18:38:07 GMT

I took out a new eSIM contract for my new Google Pixel 11 Pro.

Setup was quick and easy but I did get a message saying

"The terminal cannot be configured remotely, please contact Customer support for further assistance"

Since then I've been doing speed tests at different places around London (confirming it's not a localized issues) but am getting slowish download speeds but what appears to be throttled upload speeds

Spoken with several people at sky but they just escalate to the network team.

Anyone with ideas?

Re: eSIM data quality/throttling issues with Pixel 11 Pro

-Heather- — Wed, 23 Sep 2026 08:44:50 GMT

Hi @WelshMike, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141