https://helpforum.sky.com/t5/Sky-Mobile/Re-Order/m-p/5377028#M307035 <P><SPAN>Hi, my Samsung Galaxy Z Fold8 Ultra order has been cancelled, but I did not request the cancellation. Could you please tell me the exact reason and check whether my details can be verified or the order can be reinstated?</SPAN></P> Tue, 22 Sep 2026 16:58:30 GMT Priyank3507 2026-09-22T16:58:30Z https://helpforum.sky.com/t5/Sky-Mobile/Re-Order/m-p/5377028#M307035 <P><SPAN>Hi, my Samsung Galaxy Z Fold8 Ultra order has been cancelled, but I did not request the cancellation. Could you please tell me the exact reason and check whether my details can be verified or the order can be reinstated?</SPAN></P> Tue, 22 Sep 2026 16:58:30 GMT https://helpforum.sky.com/t5/Sky-Mobile/Re-Order/m-p/5377028#M307035 Priyank3507 2026-09-22T16:58:30Z https://helpforum.sky.com/t5/Sky-Mobile/Re-Order/m-p/5377032#M307036 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4423472">@Priyank3507</a>&nbsp;</P> <P>As customers here we can only say that this&nbsp;<SPAN>might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.</SPAN></P> <P><BR />If this is the case then any upfront charges that you have paid should be refunded within about 14 days.</P> Tue, 22 Sep 2026 17:00:47 GMT https://helpforum.sky.com/t5/Sky-Mobile/Re-Order/m-p/5377032#M307036 caesarome 2026-09-22T17:00:47Z