topic Re: Issues with Sky Device Support in Sky Mobile https://helpforum.sky.com/t5/Sky-Mobile/Issues-with-Sky-Device-Support/m-p/5376722#M306944 <P>Hi,<BR />&nbsp;</P> <P>Thanks for reaching out.<BR />&nbsp;</P> <P>The most likely explanation is that the <STRONG>My Sky Device Support</STRONG> list hasn't been updated to include your device yet. I'm sorry for any inconvenience this has caused.<BR /><BR />I can see that you're getting support from our Community members on this thread <A href="https://helpforum.sky.com/t5/Sky-Mobile/8Unable-to-make-or-recieve-calls-texting-email-internet-access-seam-ok/m-p/5374521#M306353" target="_blank">https://helpforum.sky.com/t5/Sky-Mobile/8Unable-to-make-or-recieve-calls-texting-email-internet-access-seam-ok/m-p/5374521#M306353</A>&nbsp;<BR /><BR /><BR /><BR />&nbsp;</P> Tue, 22 Sep 2026 11:51:35 GMT LauraMac38 2026-09-22T11:51:35Z Issues with Sky Device Support https://helpforum.sky.com/t5/Sky-Mobile/Issues-with-Sky-Device-Support/m-p/5375634#M306714 <P>Can some kind person explain why my Sky purchased phone (Samsung Galaxy A57 G5) DOES NOT APPEAR in the long list of Samsung phones on the Sky Device Support page on the MySky app.&nbsp; Sky are still currently selling this model.</P><P>&nbsp;</P><P>Thanks</P><P>In anticipation...</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 21 Sep 2026 11:57:25 GMT https://helpforum.sky.com/t5/Sky-Mobile/Issues-with-Sky-Device-Support/m-p/5375634#M306714 kennetham 2026-09-21T11:57:25Z Re: Issues with Sky Device Support https://helpforum.sky.com/t5/Sky-Mobile/Issues-with-Sky-Device-Support/m-p/5376722#M306944 <P>Hi,<BR />&nbsp;</P> <P>Thanks for reaching out.<BR />&nbsp;</P> <P>The most likely explanation is that the <STRONG>My Sky Device Support</STRONG> list hasn't been updated to include your device yet. I'm sorry for any inconvenience this has caused.<BR /><BR />I can see that you're getting support from our Community members on this thread <A href="https://helpforum.sky.com/t5/Sky-Mobile/8Unable-to-make-or-recieve-calls-texting-email-internet-access-seam-ok/m-p/5374521#M306353" target="_blank">https://helpforum.sky.com/t5/Sky-Mobile/8Unable-to-make-or-recieve-calls-texting-email-internet-access-seam-ok/m-p/5374521#M306353</A>&nbsp;<BR /><BR /><BR /><BR />&nbsp;</P> Tue, 22 Sep 2026 11:51:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Issues-with-Sky-Device-Support/m-p/5376722#M306944 LauraMac38 2026-09-22T11:51:35Z