topic eSim Number Transfer Issue in Sky Mobile

eSim Number Transfer Issue

Dazprospect — Tue, 22 Sep 2026 11:27:18 GMT

I have a new iPhone 18 Pro from Sky. I have my old EE esim on the device with the number I want to keep, and I have the Sky eSim on the device which I want the number porting over to.

I've had the text from Sky to say my number has been transfered but I can't figure out how to get my Sky eSim to show my original number. I've turned my EE eSim off (not deleted) and then restarted and tried to retype my old number in the Sky eSim details but it won't save.

Am I doing something wrong?

Thanks.

Re: eSim Number Transfer Issue

63johnw — Tue, 22 Sep 2026 11:30:47 GMT

Hi @Dazprospect did you get a PAC from EE and give it to sky ? When?

Re: eSim Number Transfer Issue

Dazprospect — Tue, 22 Sep 2026 11:31:57 GMT

Yup, did that when I ordered last week. The text from Sky came through today to say my phone number had been transfered and is ready to use.

Re: eSim Number Transfer Issue

Dazprospect — Tue, 22 Sep 2026 12:25:17 GMT

Update, managed to get it working. Deleted the Sky eSim from my phone and reinstalled it which came up with my ported number. Uninstalled the EE eSim which was showing the same number. Restarted. And we're back in business.

Re: eSim Number Transfer Issue

Dazprospect — Tue, 22 Sep 2026 12:56:12 GMT

I now have another strange problem. I can recieve and send SMS. I can dial out from my phone. But if anyone calls my phone it goes directly to Voicemail and still says "Welcome to EE voicemail"