https://helpforum.sky.com/t5/Sky-Mobile/My-payment-didnt-go-through/m-p/5376418#M306852 <P>My bill was due yesterday. I didn't have sufficient money in my bills account and it didn't go through. I put money in straight away but it's still not come out. When I've checked Sky online account is says the bill has been paid. Please can you confirm&nbsp;</P> Tue, 22 Sep 2026 06:40:31 GMT Anonymous 2026-09-22T06:40:31Z https://helpforum.sky.com/t5/Sky-Mobile/My-payment-didnt-go-through/m-p/5376418#M306852 <P>My bill was due yesterday. I didn't have sufficient money in my bills account and it didn't go through. I put money in straight away but it's still not come out. When I've checked Sky online account is says the bill has been paid. Please can you confirm&nbsp;</P> Tue, 22 Sep 2026 06:40:31 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-payment-didnt-go-through/m-p/5376418#M306852 Anonymous 2026-09-22T06:40:31Z https://helpforum.sky.com/t5/Sky-Mobile/My-payment-didnt-go-through/m-p/5376422#M306854 <P>Not sure why you've immediately deleted your user name?<BR /><BR />This is the billing process that applies to all customers…<BR /><BR /><span class="lia-unicode-emoji" title=":red_circle:">🔴</span> If you usually pay by <STRONG>Direct Debit </STRONG>and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (<STRONG>warning: </STRONG>any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid). <BR /><BR />After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services. <BR /><BR /><span class="lia-unicode-emoji" title=":red_circle:">🔴</span> If you usually pay by <STRONG>Continuous Card </STRONG>and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month. <BR /><BR /><STRONG>Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. </STRONG> <BR /><BR />These links may also provide some useful advice …<BR /><BR /><span class="lia-unicode-emoji" title=":small_blue_diamond:">🔹</span> <A href="https://www.sky.com/help/articles/cost-of-living-support" target="_blank">https://www.sky.com/help/articles/cost-of-living-support</A> <BR /><BR /><span class="lia-unicode-emoji" title=":small_blue_diamond:">🔹</span> <A href="https://www.sky.com/help/articles/support-with-financial-difficulty" target="_blank">https://www.sky.com/help/articles/support-with-financial-difficulty</A><BR /><BR /><span class="lia-unicode-emoji" title=":small_blue_diamond:">🔹</span> <A href="https://www.sky.com/help/articles/missed-payments-sky-glass" target="_blank">https://www.sky.com/help/articles/missed-payments-sky-glass</A></P> Tue, 22 Sep 2026 06:50:24 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-payment-didnt-go-through/m-p/5376422#M306854 Daniel0210 2026-09-22T06:50:24Z https://helpforum.sky.com/t5/Sky-Mobile/My-payment-didnt-go-through/m-p/5376514#M306877 <BLOCKQUOTE><HR />@Anonymous&nbsp;wrote:<BR /> <P>When I've checked Sky online account is says the bill has been paid.</P> <HR /></BLOCKQUOTE> <P>That usually means that it either has been paid or the process to take it has started so check again tomorrow as your account should then have updated to show this.</P> Tue, 22 Sep 2026 08:34:49 GMT https://helpforum.sky.com/t5/Sky-Mobile/My-payment-didnt-go-through/m-p/5376514#M306877 caesarome 2026-09-22T08:34:49Z