https://helpforum.sky.com/t5/Sky-Mobile/Swapped-my-phone/m-p/5375895#M306766 Hello I swapped my phone last month and sent my old one back i was not told that I still will have to pay for my old phone. I had 186 pound left to pay so they said if I send my old one back that is all I have to pay so I did when I had my next bill I still had to pay 31 pound gor my old phone Mon, 21 Sep 2026 16:31:00 GMT Joannielew 2026-09-21T16:31:00Z https://helpforum.sky.com/t5/Sky-Mobile/Swapped-my-phone/m-p/5375895#M306766 Hello I swapped my phone last month and sent my old one back i was not told that I still will have to pay for my old phone. I had 186 pound left to pay so they said if I send my old one back that is all I have to pay so I did when I had my next bill I still had to pay 31 pound gor my old phone Mon, 21 Sep 2026 16:31:00 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swapped-my-phone/m-p/5375895#M306766 Joannielew 2026-09-21T16:31:00Z https://helpforum.sky.com/t5/Sky-Mobile/Swapped-my-phone/m-p/5375899#M306768 <P>When did you send your phone back?&nbsp; It normally takes 2-3 weeks to process.</P><P>&nbsp;</P><P>However, it's the busiest time of the year (iPhone launch) and can take longer...</P> Mon, 21 Sep 2026 16:40:35 GMT https://helpforum.sky.com/t5/Sky-Mobile/Swapped-my-phone/m-p/5375899#M306768 PandJ2020 2026-09-21T16:40:35Z