Removing hard search 2x from mistake on application

bradshawb86 — Mon, 21 Sep 2026 12:56:47 GMT

I have had a whole or deal with sky upon making a mobile order contract subsequently having it cancelled by sky because of a mistake upon creating contract with a dress I have contacted Experian and ask them to remove the two hard searches on my credit score sky will be made aware of this I have no one to contact I need some kind of help with this

Re: Removing hard search 2x from mistake on application

Sky_Gee — Tue, 22 Sep 2026 11:47:16 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Removing hard search 2x from mistake on application in Sky Mobile

Removing hard search 2x from mistake on application

Re: Removing hard search 2x from mistake on application