topic Phone broken in Sky Mobile

Phone broken

xcat — Sun, 20 Sep 2026 05:26:35 GMT

My phone is broken, I'm abroad and I got a upgrade but I'm not able to call them I can't find a email. I need to know if what I have left to pay on old phone can go towards my new monthly payments I can't afford to pay what's left on the phone but I didn't intend on it breaking this holiday.

Re: Phone broken

PandJ2020 — Sun, 20 Sep 2026 07:52:44 GMT

If you want to continue paying for the outstanding balance on the broken phone monthly then you simply order a new phone without a swap. (You'll have to pay for 2 phones until the broken one is fully paid for)

If you 'swap' then any outstanding balance is payable in full on the next bill. (A broken phone is unlikely to have any residual value)

Best to sort once you return from abroad.

...unless you have insurance to cover it?

Re: Phone broken

xcat — Sun, 20 Sep 2026 12:44:32 GMT

Oh okay problem is I ordered a new one I have to send the broken one back. I shall give sky a call when I'm home to see if they can spread over the current phone I have

Re: Phone broken

PandJ2020 — Sun, 20 Sep 2026 12:53:17 GMT

@xcat wrote:
Oh okay problem is I ordered a new one I have to send the broken one back.

No, you don't. You can simply order a device without needing a swap.

If you've initiated a swap then you're probably best to call Sky to cancel the swap part.

As an aside, how broken is 'broken'?

Re: Phone broken

xcat — Sun, 20 Sep 2026 12:54:10 GMT

I have already done this but I should phone and ask to cancel the swap? So I'll be paying the broken phone instead of the big lump sum? So I have to pay x2 phones

Re: Phone broken

PandJ2020 — Sun, 20 Sep 2026 12:55:26 GMT

@xcat wrote:
I have already done this but I should phone and ask to cancel the swap? So I'll be paying the broken phone instead of the big lump sum? So I have to pay x2 phones

Yes. Yes.

...as all explained in my post #2.

Re: Phone broken

xcat — Sun, 20 Sep 2026 12:55:08 GMT

I dropped it in the sea and it won't work but it's has issues prior to this with the screen so I was going to get a new one but I didnt know I wasn't able to call them or email them

Re: Phone broken

PandJ2020 — Sun, 20 Sep 2026 12:56:16 GMT

@xcat wrote:
I dropped it in the sea and it won't work but it's has issues prior to this with the screen

Ah, ok - a repair may be an issue...