topic Re: Damage in Sky Mobile

Damage

Muhammadsaqib — Fri, 18 Sep 2026 21:36:44 GMT

My sim was damaged I need new

Re: Damage

Daniel0210 — Sat, 19 Sep 2026 03:17:26 GMT

Hi @Muhammadsaqib
If you are new to the forum then welcome to the Community which is predominantly made up of Sky customers helping other Sky customers. You aren’t actually talking to Sky by posting on here.

Can you confirm you need a replacement sim with the same number?

Are you the Sky Mobile account holder and do you still have access to the primary mobile phone number?

If you are we may be able to get you some help via the Community Messaging Team on here.

Let us know if you wish to try that after answering the above questions otherwise you'll need to call Sky.

Re: Damage

Muhammadsaqib — Sat, 19 Sep 2026 07:45:43 GMT

Hi, I would like to request a replacement SIM card with the same phone number. My current SIM is not working properly—it works sometimes and sometimes it doesn’t. The chip has several scratches, which may be causing the problem.

Could you please send me a duplicate SIM card with the same number?

Thank you.

Re: Damage

caesarome — Sat, 19 Sep 2026 09:04:47 GMT

@Muhammadsaqib

Are you the account holder ?

Re: Damage

Daniel0210 — Sat, 19 Sep 2026 09:09:45 GMT

@Muhammadsaqib

As stated earlier…
Are you the Sky Mobile account holder and do you still have access to the primary mobile phone number?

Re: Damage

Muhammadsaqib — Sat, 19 Sep 2026 12:37:16 GMT

Hi, yes, I am the account holder, and I need a replacement SIM with the same number.

I have my old SIM with me, but it sometimes works and sometimes doesn’t. I believe there is an issue with the chip because it has some scratches.

I would therefore like to request a new replacement SIM with the same number. Please send it to my registered address

I am the account holder, and I would really appreciate it if you could send me the replacement SIM to my address.

Thank you.

Re: Damage

Daniel0210 — Sat, 19 Sep 2026 12:40:08 GMT

@Muhammadsaqib
To see if they can help you I’ve escalated your post to Sky and staff from their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Damage

arcadeavenger — Sat, 19 Sep 2026 12:46:50 GMT

Thanks for escalating this @Daniel0210. We’ve sent @Muhammadsaqib an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours. Thanks, Becca.