topic Re: E sim problems in Sky Mobile

E sim problems

Lm08 — Fri, 18 Sep 2026 18:11:18 GMT

I’ve just moved to a new iPhone and my Sky eSIM transfer has failed. Sky won’t let me order a replacement eSIM because there are two eSIM plans on the account. I need the existing number activated on my new iPhone. Please can this be escalated to the Sky Messaging team?”

Re: E sim problems

caesarome — Fri, 18 Sep 2026 18:21:04 GMT

@Lm08

Were you following this guide to move the esim to your new phone:

https://www.sky.com/help/articles/esim-sky-mobile-transfer-sim

Re: E sim problems

Lm08 — Fri, 18 Sep 2026 18:22:36 GMT

It won't even let me order a replacement e sim

Re: E sim problems

caesarome — Fri, 18 Sep 2026 18:23:59 GMT

@Lm08

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: E sim problems

ItWasAllMichele — Fri, 18 Sep 2026 18:48:14 GMT

Thanks for escalating this @caesarome We’ve sent an invite to chat to @Lm08

Please be aware conversations automatically close if there is no response within 48 hours.

Re: E sim problems

Lm08 — Fri, 18 Sep 2026 18:50:45 GMT

I'm not understanding how to open it

Re: E sim problems

caesarome — Fri, 18 Sep 2026 19:01:12 GMT

@Lm08

Just press on the chat bubble or if your a PC/Mac click on it to reply.

Re: E sim problems

CJ1995 — Sat, 19 Sep 2026 01:21:58 GMT

Hi I'm having the same problem, could someone help please?